FORCED OR VOLUNTARY CLOSURES/OPENINGS

This policy covers the childcare if its mandated to closed or is allowed to remain open, but you're not attending due to an epidemic, pandemic or other orders (forced or voluntary) by Public Health, The government of Ontario/Canada, C.A.S., the police etc.

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During an epidemic or a pandemic we hold the right to temporarily close our care to help prevent the spread of the illness or to stay open (essential business). Should we remain open, the provider has the right to cancel all outings to public areas.
The provider also has the right to refuse care to any child who is showing any symptoms of being sick, or if the child has been in close contact to anyone who has been confirmed to have whichever illness is causing the epidemic/pandemic.

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Payment, Refund and Spots: 

* The refund will only be for the days mandated by the order. All fees paid before the orders "start" date or after the orders "end date" will not be refunded *

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If there is NO Ontario government mandate in regards to payment:

• Payment will be due in full unless the providers states otherwise

• Lack of payment or agreement over payment can result in termination of your contract

• Your spot will be held as long as payments have been made

If there is an Ontario government mandate order in place in regards to payment:

• The mandate will be followed until it has been lifted

• Once the mandate has been lifted, payments will resume

• If mandated by the government, your spot will be held without payment while the order is in place, unless you terminate your contract

 

If you are returning to care:

The amount refunded will be deducted from future payments

If you are returning and have already stated that care will be terminated due to your child(ren) going to school:

Your spot will be available until the end date of your termination notes or until the end of August if official notice was not already handed in 

If you terminate care during the daycare closure: 

You have terminated your spot and you will not have a spot available if/when the childcare reopens

You can reapply to the daycare (new contract(s), new fees, etc.) if a spot is available